Cancellation & Refund Policy
1. Cancellation
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Order Cancellation: You may cancel an order within 24 hours of placing it, provided that the order has not already been processed or shipped. To cancel an order, please contact us at sndmbb@gmail.com with your order details.
2. Returns and Refunds
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Returns: Art can be returned within 15 days if defective. Custom items are non-returnable.
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Refunds: Refunds are issued to the original payment method; shipping costs are non-refundable.
Shipping & Delivery
1. Shipping Costs
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Calculated at checkout based on delivery address and order size/weight.
2. Delivery Times
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Estimated delivery times vary by location and shipping method. Tracking information will be provided once your order is shipped.
3. Order Processing
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Orders are processed within 2 business days. Orders placed on weekends or holidays are processed the next business day.
4. Delivery Issues
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Ensure your address is correct. Contact us at sndmbb@gmail.com within 15 days if your package is lost or damaged.
5. International Shipping
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Available to select countries. Customs duties and taxes are the customer’s responsibility.